1. Strategy & Discovery
- Define product strategy under uncertainty.
- Validate ideas through research and testing.
- Support go / no-go decisions with evidence.
I connect
customers & businesses
through design & innovation
I'm a UX & AI Product Designer and Innovation Coach with 15+ years of experience across S&P 500 companies, startups, and government programs.
I began my career in Sydney, designing large-scale media and banking products used by millions at News Corporation and Commonwealth Bank of Australia. After moving to Europe, I joined PMI, where I led user-centered design initiatives before shifting into a global innovation role, coaching teams and Innovation Boards across the US, Europe, Asia, and Oceania.
Since 2018, I've worked independently through Kromatic, helping organisations like Unilever, Logitech, Hilti, ABN AMRO, and Allianz adopt evidence-based product development. I've designed and delivered training programs, built an e-learning platform, and coached teams on a weekly basis combining async content with live sessions. Some of that work was commissioned directly by the UK and US governments.
Most recently, I was Head of UX & Design on the founding team of Krobar.ai, an AI fintech startup, designing the product from zero to first paying clients. I'm currently available for freelance and consulting work — UX and AI product design, innovation coaching, facilitation, and corporate training.
TRUSTED BY GLOBAL TEAMS
Clients
What can I do?
Skills
2. Design & Delivery
- Design end-to-end web and mobile products.
- UX, prototyping, systems in Figma and AI tools.
- Deliver in agile teams with engineers and product.
3. Coaching & Enablement
- Run workshops that unblock teams and decisions.
- Coach cross-functional teams on innovation.
- Embed experimentation and evidence-based learning.
WHAT HAVE I MADE?
Work
1 Built and Launched a fintech AI startup from zero to first customers +
Overview
Krobar.ai is an AI fintech startup helping SMEs make faster, better financial decisions by turning complex data and models into clear, actionable insights.
My role
Founding team · Head of UX & Design
What I worked on
Led product and UX from early concept through production, shaping discovery, interaction design, design systems, and product narratives used with customers and investors.
How I added value
- Designed and launched core AI-driven assessment flows
- Established UX, research, and design-system foundations
- Partnered with founders on roadmap, pitch decks, and demos
- Aligned product and commercial conversations around user needs
Impact
- Took product from zero to first paying customers
- Validated early product–market fit
- Enabled clear communication of complex AI capabilities
Status
Live product with early commercial traction.
2 Designed a digital innovation platform for large government teams +
Overview
A digital innovation platform developed for a U.S. government organization to upskill internal teams in modern innovation practices, combining structured learning with hands-on innovation games.
My role
Designer · Innovation Coach
What I focused on
Translating abstract innovation principles into practical, repeatable learning experiences that could scale across a large, non-digital-native organization.
How I added value
- Designed the platform UI for structured, self-guided learning
- Conceived and launched five hands-on innovation games
- Developed curriculum and learning materials
- Bridged innovation theory and day-to-day practice
Impact
- Validated early product–market fit through sustained use
- Three-year collaboration with continued adoption
- Learning materials adopted by UK government organizations
- Innovation games released publicly
Status
Live product in active use within a government innovation department.
3 Defined the innovation strategy for a new no-/low-alcohol category +
Overview
Pernod Ricard engaged our team to explore and validate opportunities in the emerging no- and low-alcohol market. The work focused on understanding consumer behavior, assessing strategic readiness, and supporting leadership decision-making around whether and how to invest in this space.
My role
Innovation Consultant · Design & Discovery Lead
What I focused on
Navigating high uncertainty across consumer behavior, market maturity, and organizational readiness. Grounding strategic discussions in real consumer insights while helping the innovation team structure exploration and executive decision-making.
How I added value
- Designed and facilitated discovery workshops to frame hypotheses and decision questions
- Conducted field research and in-context interviews with early adopters in London
- Synthesized qualitative insights to inform positioning and opportunity framing
- Supported executive communication alongside financial market sizing
- Helped define an internal innovation process and platform (“HUB”)
Impact
- Informed investment decisions in the no-/low-alcohol category
- Increased alignment between innovation teams and executives
- Defined an internal innovation platform concept
Status
Exploration and validation completed; insights used internally to guide strategy and capability building.
4 Embedded experimentation and venture governance at enterprise scale +
Overview
PMI engaged in a multi-year transformation to modernize how innovation initiatives were conceived, funded, and scaled across a global organization of 70,000+ employees. The effort focused on shifting from traditional, plan-driven innovation to evidence-based experimentation and venture-style decision-making.
My role
Lead Design Strategist → Head of Lean Enterprise Strategy
I led design, experimentation, and Lean Enterprise strategy across headquarters and regional teams, working closely with innovation leadership to design frameworks, coach teams, and influence how innovation decisions were made at scale.
What I focused on
The core challenge was not tooling or process, but behavior and governance. Innovation teams were operating with high uncertainty inside a highly structured enterprise. My focus was on designing systems—practices, decision forums, and learning loops—that enabled teams to experiment responsibly while giving leadership confidence to fund, stop, or scale initiatives based on evidence.
How I added value
- Led global adoption of Lean Enterprise practices across headquarters and regional teams
- Co-created corporate venture frameworks inspired by GE FastWorks to support evidence-based funding and scaling decisions
- Introduced Lean UX and modern product design methodologies into global innovation programs
- Designed and delivered frameworks and playbooks to support experimentation, validation, and portfolio decision-making
- Trained and coached cross-functional teams, Innovation Boards, and internal venture teams across the US, Europe, Asia, and Oceania
Impact
- Reshaped how innovation initiatives were funded, validated, and scaled across the organization
- Increased alignment between innovation teams and executive decision-makers through shared evidence and governance models
- Enabled teams to move faster under uncertainty while reducing risk at leadership level
Status
Transformation completed; Lean Enterprise practices and venture-style governance embedded across global innovation programs.
5 Redesigned web and mobile banking experiences used by millions +
Overview
Commonwealth Bank of Australia undertook a large-scale digital transformation to modernize its web and mobile banking experiences. The work focused on improving customer journeys, increasing product clarity, and supporting adoption across millions of customers interacting with complex financial products.
My role
Senior UX Designer
I worked as a senior UX designer embedded in agile product teams, collaborating closely with product owners, engineers, and researchers to design and deliver customer-facing banking experiences at scale.
What I focused on
The core challenge was simplifying complex financial products within a highly regulated, high-traffic environment. My focus was on improving clarity, consistency, and usability across key journeys—particularly discovery and acquisition flows—while operating within the constraints of enterprise systems and compliance requirements.
How I added value
- Designed mobile and web banking experiences used by millions of customers
- Contributed to the definition of a new web design system for commbank.com.au to improve consistency and scalability
- Led UX work on the Home Loans “House” pillar, simplifying product discovery and acquisition flows
- Worked within Scrum-based agile teams alongside product owners, engineers, and researchers to deliver iteratively
Impact
- Improved onboarding flows and customer journeys with material impact on product adoption
- Increased clarity and usability across key banking journeys in a high-traffic environment
- Supported the bank’s broader digital transformation through consistent, scalable UX patterns
Status
Shipped to production; designs used across live web and mobile banking platforms.
Outside of work
Life
Current home: Milan, Italy. Previously based in Australia and Switzerland.
Outside of work, I gravitate toward a simple setup: a van, a pair of skis, a long ascent. Trail running and ski mountaineering keep me in environments where decisions matter and feedback is immediate; long hours in motion become time to listen, reflect, and learn through podcasts about the world and how things work.
Let's get in touch